Loading

Privacy & Data Protection

Privacy Policy

This Privacy Policy explains how VTN Multi Services collects, uses, and protects information when you visit our website or use our services.

Last updated: January 15, 2026

VTN Multi Services (“we”, “us”, “our”) operates websites and digital systems, including vtnmultiservices.com and related project domains (e.g. client portals, booking systems, admin dashboards). We are based in Kaluwanchikudy, Sri Lanka and work with clients in Sri Lanka and worldwide.

1. Information We Collect

We may collect the following types of information:

  • Contact details – name, email address, phone/WhatsApp, company name.
  • Project details – information you share about your business, requirements, budget, and goals.
  • Account information – usernames, profile data, and settings on our web applications.
  • Technical data – IP address, browser type, device information, pages visited, and timestamps.
  • Usage data – clicks, forms submitted, login activity, and actions inside systems we provide.
  • Payment / billing data – limited data related to invoices and payments (not full card details; card processing is handled by third-party gateways where used).

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotations.
  • Plan, design, and develop websites, systems, and digital solutions for you.
  • Set up and maintain accounts, dashboards, and admin panels.
  • Provide support, bug fixes, and improvements.
  • Send important updates about your project, renewal dates, outages, or security issues.
  • Improve our website, marketing, and services using analytics and feedback.
  • Comply with legal and regulatory requirements.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep you logged in to dashboards where applicable.
  • Remember your basic preferences (language, layout, etc.).
  • Measure traffic and usage patterns with tools such as Google Analytics.
  • Show ads or sponsored content through Google AdSense or similar networks.

You can control or disable cookies through your browser settings. However, some features of our website may not function correctly if cookies are disabled.

4. Advertising & Google AdSense

We may display ads provided by Google AdSense or other advertising partners. These services may use cookies and tracking technologies to:

  • Show relevant ads based on your visits to this and other websites.
  • Measure ad performance and detect fraud or abuse.

Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to our site or other websites. You can learn more about how Google uses data from partner sites and how to manage your ad settings via Google’s Ad Settings pages and privacy resources.

5. Data Sharing & Third Parties

We do not sell your personal data.

We may share information with:

  • Service providers such as hosting companies, email providers, payment gateways, and analytics tools.
  • Sub-contractors or team members working on your project under our supervision.
  • Authorities or regulators when required by law, court order, or to protect our legal rights.

6. Data Storage & Security

We use reputable hosting providers and apply reasonable technical and organisational measures to protect your data, including secure connections (HTTPS), access control, and regular updates.

However, no online system can be guaranteed 100% secure. You are responsible for keeping your passwords and login details confidential and for logging out from shared devices.

7. International Clients & Transfers

We work with clients in Sri Lanka, Canada, Australia, Switzerland, Malaysia and other countries. Depending on the project and hosting setup, your data may be stored or processed on servers located outside your country. We aim to work with providers that follow recognised security and privacy standards.

8. Children’s Privacy

Our main services and websites are targeted at businesses and adults. We do not knowingly collect personal data from children under 16 without appropriate consent. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Your Rights

Depending on your location and applicable laws, you may have rights such as:

  • Accessing the personal data we hold about you.
  • Requesting correction of inaccurate or incomplete data.
  • Requesting deletion of your data, where legally possible.
  • Objecting to certain types of processing or marketing.
  • Withdrawing consent where processing is based on your consent.

To exercise any of these rights, please contact us using the details at the end of this policy. We may need to verify your identity before responding.

10. Data Retention

We keep your data for as long as necessary to deliver our services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we aim to remove or anonymise it safely.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The “Last updated” date at the top will show the latest revision. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or your data, you can contact us at: